Please be advised that you will receive 2 text messages, from HotDoc and Better consult respectively. Please fill both the forms to help complete the new patient information and the clinical prelude for the consultation.
If you phone for an urgent appointment during practice hours the nurse (or receptionist, if no nurse available) will ask you questions to assess the urgency of your health problem and make all attempts to fit you in with a GP as quickly as is available. However, it is always advisable to
attend the emergency department of your nearest hospital if you are experiencing serious symptoms.
Outside of Practice opening hours we suggest to call one of the following:
Locum Service WADAMS 9321 9133 (after hours)
Fiona Stanley Hospital Emergency Dept 6152 2222
Health Direct 1800 022 222
If you are unable to attend your If you are unable to attend your appointment, please let us know as early as possible. This allows
us to offer the appointment to another patient who needs it.
Please make an appointment for a repeat prescription. The doctors have a legal obligation to review your medical condition prior to writing a prescription. Most prescriptions provide sufficient medication to last until your condition needs to be reviewed by your doctor. If you request a copy of lost prescriptions or you have been to see your GP within the last couple of weeks and forgot to get a repeat script please call the Practice and a request will be sent to your GP who will determine if this is appropriate. Please make an appointment with your doctor to get a referral. This allows the doctor to ensure the specialist gets your most up-to-date medical information and is also our legal obligation under Medicare rules.
Medical Certificates – please make an appointment to see your GP as medical certificates cannot be back-dated.
Please make an appointment for medical certificates or referrals. They cannot be backdated or provided for over the telephone.
Because our practice is committed to preventative care, we may send you an occasional reminder regarding health services appropriate to your care. If your contact details change kindly inform one of our receptionist.
Results will be only be given in person or via a telehealth consultation service. Copies will be emailed under exceptional circumstances after written consent. Alternatively you can access copies from “My Health Record”.
Please make an appointment for repeat scripts if these are needed.
Communication via electronic means (such as email) does carry privacy risks and other associated risks in that the information could be intercepted or read by someone other than the intended recipient. Written consent will need to be obtained from the patient prior to any personal or sensitive information being transmitted via email.
Your feedback is appreciated for the continued improvement of our practice. You are welcome to provide any feedback by completing the Feedback Form available at the reception desk.
If you wish to make a complaint about any aspect of our services, please speak to your doctor directly or our practice manager. If this fails to resolve the issue, you can contact Health and Disability Services Complaints (08) 65517600.
Your medical record is a confidential document. It is the policy of the practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorized members of staff. Our Privacy Policy is located on the back of our patient registration form, however, a copy of our privacy policy is available upon a request from reception
If you wish to have a Doctor visit you outside our business hours, please contact WADMS on 9321 9133.
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